Shipping and Delivery Policy

1. Coverage and serviceability

Delivery availability depends on product type, value, weight, dimensions, handling requirements, pincode, carrier coverage, payment method, fraud checks, and legal restrictions. Some products, bulk quantities, fragile systems, batteries, liquids, or high-value goods may require a different carrier, local delivery, insurance, pickup, or special handling.

We may decline or change the delivery method where the address is unserviceable, unsafe, incomplete, restricted, or commercially impracticable. Any material change will be communicated before acceptance or, if discovered later, with an option permitted by law.

2. Processing and dispatch

Processing begins after order acceptance, cleared payment, address and fraud verification, stock allocation, and completion of any required procurement, assembly, testing, configuration, documentation, or business verification.

Dispatch and delivery dates are good-faith estimates, not guaranteed deadlines, unless expressly agreed in writing. Same-day, rapid Mumbai, or priority delivery remains subject to stock, distance, traffic, staff, carrier availability, payment clearance, and the stated cut-off time.

3. Pre-orders, custom PCs, special procurement, and bulk orders

Pre-orders, backorders, custom PCs, special imports, configured systems, and bulk or wholesale orders may have longer lead times. Supplier or manufacturer estimates are not guarantees. We may dispatch complete orders together or split shipments when reasonable.

The customer will be informed where a material delay or substitution decision requires approval. Cancellation rights for specially procured or configured goods are governed by the Cancellation, Return and Refund Policy.

4. Address and recipient responsibilities

Provide a complete, accurate, serviceable address, landmark where needed, pincode, recipient name, and reachable telephone number. Review these details before acceptance. Address changes after packing or dispatch may be refused or may incur actual carrier charges.

A responsible adult or authorised business representative should receive high-value deliveries. Delivery to the address, authorised recipient, reception, security desk, mailroom, nominated neighbour, or location approved by the customer may constitute delivery where supported by reliable carrier evidence.

5. Tracking and communication

Tracking usually becomes available after the carrier’s first scan and may update with delay. Carrier statuses and estimated dates are informational. Customers should monitor tracking and respond promptly to delivery calls or verification requests.

We may send order and delivery updates through account notifications, SMS, email, WhatsApp, telephone, or other channels selected or reasonably connected to the order, subject to communication preferences and law.

6. Delivery OTP, signature, and high-value verification

Do not share a delivery OTP before the package is physically present and the delivery person is ready to hand it over. We or the carrier may require OTP, signature, identity confirmation, photograph, geolocation, or recipient name for high-value or risk-controlled delivery.

Delivery evidence may include carrier scan, OTP, signature, photograph, GPS event, call record, building record, or recipient acknowledgement. Credible evidence of non-delivery or fraud will still be investigated.

7. Tampered or visibly damaged packages

Inspect the outer package before acceptance. If it is visibly opened, resealed, crushed, wet, punctured, or materially tampered, record photographs and video, note the condition with the carrier, and refuse delivery where practical. Do not share the OTP before documenting and taking possession.

If accepted, preserve every layer of packaging and record a continuous unboxing video. Report transit damage, shortage, tampering, or wrong supply as soon as possible and ordinarily within 72 hours under the Return and Replacement Policy.

8. Unboxing and post-delivery inspection

For high-value products, custom PCs, laptops, components, storage devices, graphics cards, monitors, and fragile goods, record a continuous unboxing video showing the shipping label, unopened package, seals, internal packing, product, serial number, accessories, and first visible inspection.

Do not discard the shipping package or manufacturer box until the product has been checked and any reporting period has passed. Installation or continued use after discovering obvious damage may affect the ability to determine the cause.

9. Delays and force majeure

Delivery may be delayed by weather, disaster, strike, festival congestion, traffic, network or utility failure, government restriction, security event, import or customs interruption, supplier allocation, carrier capacity, address issue, or other event outside reasonable control.

We will provide available updates and may use an alternative carrier. Where a material delay occurs before dispatch and no special procurement or configuration has begun, the customer may request cancellation without a cancellation charge. Other cancellation rights follow the applicable policy and law.

10. Failed delivery, refusal, and return to origin

A delivery may fail because the recipient is unavailable, unreachable, refuses without an eligible reason, provides an incorrect address, does not provide required verification, or fails to collect from a pickup point. The carrier may attempt re-delivery at its discretion.

Where failure is attributable to the customer, re-delivery may require payment of actual additional logistics charges. If the order returns to origin, an approved refund may be reduced by lawful, disclosed forward and return logistics, special handling, insurance, or payment costs actually incurred, except where the failure resulted from our breach, carrier fault for which we are responsible, or an eligible product claim.

11. Loss in transit and partial delivery

Report an overdue or apparently lost shipment promptly. We may investigate with the carrier before replacement or refund. If a shipment is confirmed lost, we will replace or refund the affected amount as appropriate.

Orders may arrive in separate packages. Check the shipment count and tracking records before reporting a shortage. A partial loss or damage claim applies to the affected item rather than automatically cancelling unaffected delivered items, unless law or the nature of the order requires otherwise.

12. Shipping charges and risk

Shipping, insurance, handling, installation, and special-delivery charges are disclosed before acceptance where applicable. Promotional free shipping may be reversed when the qualifying order is partially returned for a non-defect reason, where lawful and disclosed.

Risk transfers on physical delivery to the customer or authorised recipient, subject to verified transit damage, non-delivery, and mandatory consumer rights. Installation is included only if expressly written.

13. Contact

Questions, notices, claims, and grievances may be submitted through the contact channels published in the website footer. Include the relevant order, quotation, invoice, service-ticket, or payment reference. Never send passwords, OTPs, UPI PINs, CVVs, full card details, or unrelated confidential information.