Track a repair or service job

Check where a job has reached using the ticket number. No account needed.

Safety level: informational · Time: about 3 minutes · Level: beginner

Check a repair without ringing up, using the ticket number on your job sheet.

Applies to

Any repair or service job booked with us. You do not need an account.

Received — the device is logged in and queued.
Diagnosed — we know what is wrong. A quotation follows.
Awaiting your approval — we have quoted and are waiting. Nothing chargeable happens until you say yes.
Awaiting parts — approved, and something has to arrive first.
In repair — on the bench.
Testing — the original fault is being reproduced to confirm it is actually fixed, rather than assumed.
Ready — done, waiting for collection.
Collected — closed.

A live stage without having to call, and a clear answer about whether the job is waiting on us or on you.

Ticket number not recognised — check for a transposed digit. If it still fails, contact us with the device make, model and roughly when you handed it in.
Lost the job sheet — same: make, model, approximate date.
Stuck at Awaiting your approval — that one is waiting on you. Nothing chargeable proceeds until it is approved.
Stuck at Awaiting parts longer than expected — tell us and we will give you the real position.

Bring the job sheet. For a business, bring something identifying the business — we do not release equipment to whoever turns up with a number.

If anything here does not match what you are seeing, stop rather than force it. Contact us · Book a repair

Last reviewed 2026-08-19.

Written by Krishna Patel for RJ Digital Alliance, 19 August 2026